Privacy Policy

This Privacy Policy explains how TCE Group srl processes the personal data collected through the website tcechargers.com and its landing pages (the “Service”), in accordance with Regulation (EU) 2016/679 (“GDPR”) and Italian Legislative Decree 196/2003 (“Italian Privacy Code”). It describes your rights and how you are protected under data protection law.

Data controller

TCE Group srl
Via G. di Vittorio 9 · 35046 Borgo Veneto (PD) · Italy
P.IVA IT04458670280 · REA n. PD-391337 · Capitale sociale € 10.500,00 i.v.
Email: info@tcechargers.com · Phone: +39 0429 89290

TCE Group srl has not appointed a Data Protection Officer (DPO), as it is not required to under Art. 37 GDPR. For any privacy request, write to info@tcechargers.com.

TCE Group srl may update this Privacy Policy to reflect changes in the law or in the Service. The updated version is published on this page with the date of the last update.

Data we collect

We process the following data:

• Contact details: first name, last name, email, phone number.
• Business details: company, job title, country, sector.
• Content of your requests: the message and notes you write in the forms.
• Account data: login credentials and data entered in the Personal area.
• Preference data: consents given, newsletter subscription, interactions with our emails (opens and clicks).
• Browsing data: IP address, browser and device, pages requested and referring pages, date and time of access.

How we collect data

• When you fill in the contact form, the quote request form or a landing page form.
• When you create or use an account in the Personal area.
• When you subscribe to the newsletter.
• When you write to us or call us.
• Automatically, through the systems that run the website and through cookies (see the Cookies section).

Fields marked as required in the forms are needed to answer your request: if you leave them empty we cannot follow up. Subscribing to the newsletter and consenting to commercial and marketing communications are always optional: if you do not, you will still receive an answer to your request.

Purposes and legal bases

• Contact requests: answering requests for information, quotes, advice on choosing a charger or support, including via landing pages – steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR). Required to receive an answer.
• Personal area: creating and managing your account and giving you access to the chargers’ technical data sheets – performance of a contract (Art. 6(1)(b) GDPR).
• Newsletter: email updates on products, technical news, blog articles and TCE events – your consent (Art. 6(1)(a) GDPR). Optional.
• Commercial and marketing communications: offers, promotions, product presentations and invitations to trade fairs and events by email, phone or messages, and follow-up for sales purposes – your consent (Art. 6(1)(a) GDPR and Art. 130 Italian Privacy Code). Optional.
• Emails to existing customers about products similar to those purchased – legitimate interest (Art. 6(1)(f) GDPR and Art. 130(4) Italian Privacy Code), unless you object, which you can do at any time.
• Email statistics: measuring newsletter opens and clicks to improve content – your consent to the newsletter or to marketing communications (Art. 6(1)(a) GDPR).
• Website statistics: understanding how the website is used – your consent to statistics cookies (Art. 6(1)(a) GDPR and Art. 122 Italian Privacy Code).
• Advertising measurement: assessing the effectiveness of our campaigns – your consent to marketing cookies (Art. 6(1)(a) GDPR and Art. 122 Italian Privacy Code).
• Operation and security of the website: delivering pages, protecting forms from spam, preventing cyber attacks – legitimate interest (Art. 6(1)(f) GDPR).
• Legal obligations: legal, tax and accounting obligations – legal obligation (Art. 6(1)(c) GDPR).
• Legal protection: establishing, exercising or defending legal claims – legitimate interest (Art. 6(1)(f) GDPR).

Forms, landing pages and consents

Contact forms include a link to this notice: no consent is needed to answer your request. Landing page forms include three separate checkboxes:

• Acknowledgement of the privacy notice (required): you confirm that you have read this Privacy Policy. It is not a consent: it shows that you were informed before sending your data.
• Newsletter subscription (optional).
• Consent to commercial and marketing communications (optional).

The optional boxes are never pre-ticked and are independent of each other: you can give one consent and not the other. If you leave them unticked, your request is handled anyway. Before sending you the first newsletter we will ask you to confirm your subscription through a link by email; if you do not confirm, your address is deleted from the list. We record the date, time and wording of each consent so that we can demonstrate it (Art. 7 GDPR).

Withdrawal of consent and objection

You can withdraw your consent to the newsletter or to commercial and marketing communications at any time, including for one channel only (for example phone only), with the unsubscribe link in every email or by writing to info@tcechargers.com. Withdrawal does not affect the lawfulness of processing carried out before it.

We do not make decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.

Data retention

• Contact requests with no contractual follow-up: 24 months from the last contact.
• Negotiations and business relationships: for the duration of the relationship, then as required by law.
• Personal area accounts: until the account is closed, then up to 30 days.
• Newsletter and marketing communications: until consent is withdrawn, or 24 months without any interaction with our emails.
• Proof of consent (date, time, wording): for as long as the consent is valid and the following 10 years, for legal defence.
• Browsing data and security logs: up to 6 months, unless needed to investigate offences.
• Accounting and tax records: 10 years, as required by law (Art. 2220 Italian Civil Code).
• Cookies: as stated in the Cookie Policy.

At the end of these periods data is deleted or anonymised. It may be kept longer only where required by law or to defend legal claims.

Who receives the data

Your data is never disseminated or sold. It may be accessed, only for the purposes above, by:

• authorised and trained staff of TCE Group srl (Art. 29 GDPR);
• service providers processing data on our behalf as data processors (Art. 28 GDPR): website hosting and maintenance, email and newsletter services, customer relationship management (CRM), IT security;
• authorised TCE distributors and dealers in your area, only to follow up on your quote or purchase request; they process the data as independent controllers, under their own privacy notices;
• consultants, banks and public authorities, where required by law or contract, or to enforce a right.

The up-to-date list of data processors is available on request at info@tcechargers.com.

Third-party services embedded in the website

The website uses the following services, which may process your IP address and technical data about your device:

• Google Analytics (Google Ireland Ltd, via Site Kit by Google) – visitor statistics. Cookies only with your consent to statistics cookies; without consent Google receives only cookieless technical signals (Google Consent Mode).
• Google Ads – conversion measurement (Google Ireland Ltd, via Site Kit by Google) – effectiveness of our advertising campaigns. Cookies only with your consent to marketing cookies; without consent Google receives only cookieless technical signals (Google Consent Mode).
• Jetpack Stats (Automattic Inc.) – visitor statistics. Only with your consent to statistics cookies.
• Google reCAPTCHA (Google Ireland Ltd and Google LLC) – anti-spam service that protects the website forms from automated submissions and abuse. Loaded on the website pages to detect automated submissions (legitimate interest); data may be transferred to the United States.
• Google Maps (Google Ireland Ltd) – embedded maps. Only with your consent to marketing cookies.
• YouTube in privacy-enhanced mode (Google Ireland Ltd) – embedded videos. Only with your consent to marketing cookies.
• Jetpack / WordPress.com (Automattic Inc.) – delivery of images and website files through a CDN, and website features. Always (legitimate interest).
• Wordfence (Defiant Inc.) – firewall and attack protection. Always (legitimate interest).
• Personal area – OSM Cloud (osmcloud.it) – external platform hosting the Personal area accounts and technical data sheets, reached through the “Login” button on the Personal area page. Only if you create or use an account (performance of a contract).

Transfers outside the European Union

The website and email servers are located in Italy. Some providers (Google Ireland Ltd and Google LLC, including for Google reCAPTCHA; Automattic; Defiant) may process data in the United States. Transfers are based on the European Commission adequacy decision on the EU-U.S. Data Privacy Framework (Implementing Decision (EU) 2023/1795) for certified providers, or on the Standard Contractual Clauses approved by the European Commission (Art. 46 GDPR). You can request a copy of the safeguards by writing to info@tcechargers.com.

Your rights

Under Articles 15–22 GDPR you can ask us at any time to:

• access your data and receive a copy;
• correct inaccurate or incomplete data;
• erase your data, where provided by law;
• restrict processing;
• receive your data in a portable format;
• object to processing based on legitimate interest and, at any time and without giving reasons, to direct marketing;
• withdraw consent, without affecting the lawfulness of processing carried out before withdrawal.

You can exercise all your rights under the GDPR at any time by writing to the Controller at info@tcechargers.com. Requests are free of charge, unless they are manifestly unfounded or excessive (Art. 12(5) GDPR). We will reply without undue delay and in any case within one month of receiving your request; this period may be extended by two further months where necessary, taking into account the complexity and number of requests, in which case we will inform you of the extension and the reasons within the first month (Art. 12(3) GDPR). You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante) or with the supervisory authority of the EU country where you live or work.

Cookies

Cookies are small text files that websites save on your device. Cookies needed for the website to work are set without consent; all other cookies only after your consent.

• Functional (always active): language choice, security, saving your cookie choices.
• Preferences: remember settings you have chosen. Only with consent.
• Statistics: help us understand how visitors use the website. Only with consent.
• Marketing: recognise visitors across websites, including through embedded third-party content (e.g. YouTube videos), to measure and show relevant ads. Only with consent.

On your first visit a banner lets you accept all cookies, reject them or choose by category. Closing the banner with the X keeps only functional cookies; scrolling does not count as consent. You can change your consent at any time with the “Manage consent” link at the bottom of every page or below, and delete or block cookies in your browser settings. The full list of cookies, with name, provider, purpose and duration, is in the Cookie Policy.

Security

TCE Group srl applies appropriate technical and organisational measures (Art. 32 GDPR) to prevent misuse, loss or alteration of data, including encrypted connections (HTTPS), an application firewall and access restricted to authorised staff. We are not responsible for third-party websites: when you leave this website, we recommend reading their privacy policies.

Children

The Service is intended for businesses and professionals and is not directed at children under 14. We do not knowingly collect data from children.

Contact

TCE Group srl · Via G. di Vittorio 9 · 35046 Borgo Veneto (PD) · Italy · info@tcechargers.com · +39 0429 89290 · tcechargers.com